FAQs

You can always contact Mdundo support team

Email: support@mdundo.com

Call/Text: +254 708 310 253

Call/Text: +255 759 321 361

Is credit repair legal?


Yes, credit repair is legal and our credit education and document processing services will help you to use the law in your favor. That law is called "The Fair Credit Reporting Act." The FCRA gives you the right to dispute any item on your credit report. If that item cannot be verified within a reasonable time (usually 30 days) it must be removed. Studies have shown that 79% of all credit reports contain errors. This is nearly 8 out of 10 reports. Therefore, most credit reports improve immediately. For items that disputed that are not errors, a creditor or furnisher is often unable to find the records or signed documents within the allotted time and the item gets removed. Sometimes the furnisher will say it has been verified by not offer proof. It is our job to prepare documents that challenge this and we are very skilled at that. IN ADDITION TO STARTING THE CREDIT DISPUTE PROCESS WITH YOU, WHAT CAN I DO TO HELP RAISE MY CREDIT SCORE?




What are my responsibilities as a client?


If you have new collections or missed payments during the time frame we are assisting you, we will not attempt to remove those new items. While in the process of repairing your credit with Octane Financial Solutions, you are not able to apply for credit. If you apply for credit while in the process, all services will be immediately halted. You are REQUIRED to maintain credit monitoring services at all times during the time frame we are assisting you You must send updated reports/responses from the three credit bureaus & creditors to us within 5 days of receipt. You should receive updated credit reports every 35-45 days and make us aware if updated reports have not been received. Remember this is a process and we work TOGETHER as a team to repair your credit.




What is our refund policy?


If we do not remove any negatives items in 120 days (4 consecutive months from the time that you acquired our services) you are entitled to a full refund. You are allowed a full refund within 2 days after you have enrolled into our credit repair program. If you have used a credit-consulting agency or attempted to repair your own credit within the past 6 months prior to signing up for our services, you will NOT be able to sign up for credit repair services with Octane Financial Solutions at this time. If you have new collections or missed payments during the time frame we are assisting you, we will not attempt to remove those new items. While in the process of repairing your credit with Octane Financial Solutions, you are not able to apply for credit. If you apply for credit while in the process, all services will be immediately halted. You have maintained credit monitoring services at all times during the time frame we are assisting you- You agree & have sent updated reports/responses from the three credit bureaus & creditors to us within 5 days of receipt, You should receive updated credit reports every 35-45 days and make us aware if updated reports have not been received.